Shipping and Return Policy

Shipping :

1. Is there any shipping fees?
   → Flat rate ₹ 50/- for shipping in India.
   
   
2. When is my order shipped?
   → Your order will be shipped within 12-24 hours after the order and design is confirmed. We will notify you for the same on email / message.
   
   
3. Which courier company do you use for shipping?
   → We send the courier in the nearest possible courier service available nearby your location.
   
   
4. How do I track the status of my orders?
   → Once your order is shipped, we will share the tracking id and courier company name via email / message. You can track your order by visiting the courier company’s website and entering your tracking information there.
   
   
5. How much time does it take to deliver the order?
   → Orders are usually delivered in 2-5 days.
   
   

6. My parcel is marked as delivered, but it hasn’t been received. What can I do?
   → This is an extremely rare scenario, but we understand that it can happen due to a mistake by the delivery executive. In such cases, please do check with the security guard/office or any similar place where the executive may have kept the parcel. If not, please reach out to us within 24 hours of the parcel being marked as delivered by the courier company. Courier companies don’t accept such requests after 2 days and hence, we won’t be able to get a complaint raised with them after 2 days.

Returns & Refund :

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1. In what case is my product eligible for Return/ Replacement?
   → In case you receive a broken/damaged product.
   → In case you receive wrong product.
   
   
2. How do I return the product I receive?
   → We take pride in the quality of items we ship. So, we really believe you will absolutely love our product.
   All our gift items are carefully packed in order to prevent any kind of damage. In the unlikely event a gift is received in broken/damaged condition, we can provide you with a replacement. All replacement requests are to be made within 2 days of delivery of the product. You can place the replacement request by sending us a mail at inkitdesigns.in@gmail.com or you can also send us a Whatsapp message on  +91-8347050002. Please note, no refunds will be made in any case. We will happily replace your gift if there’s any issue of damage.
   
   
3. My order wasn’t delivered and is sent back. What will happen now?
   → This is extremely rare and only happens if the recipient is unavailable. In such cases, we have two options:
   a) Ship the parcel again once we get it back: In that case, two way shipping charges will be applicable.
   b) Refund: We can process refund after deducting shipping charges and cost of any items that were personalized or can’t be reused.
   
   
   Cancellations :
   
   → No cancellations are available for Personalized items in any case. 
   → No Cancellations on Personalized Gifts can be done once the product has been pinted / dispatched / packed.
   → If cancellation is possible after taking into account the above two conditions, the same will be done after deducting 2% payment gateway charges. Unfortunately, that is a charge we bear irrespective of whether the order is cancelled or completed and hence, refund can be processed after deducting the same.

   
   Need help?
   Contact us at inkitdesigns.in@gmail.com for questions related to refunds and returns.